Launching soon on Amazon US
Indus & Ivy

Contact

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Email

getintouch@indusandivy.com

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Responsible person

Indus and Ivy, LLC
Dallas, Texas 75204

Product concerns

If you have a reaction or a concern about our product, email us and include the lot number from the jar. We take every report seriously.

FAQs

Before you ask.

The balm

What is kokum butter?

A firm butter from the seeds of the kokum fruit, a tree native to India. It softens on warm skin and conditions dry, rough skin. We wrote a full explainer: What is kokum butter?

What does it feel like? Is it greasy?

It's firm in the jar and softens as soon as you warm it between your fingers. It's an oil-based balm, so give it a few minutes to sink in. Kokum butter is often described as feeling lighter than many other butters.

What does it smell like?

Warm and lightly spicy, from cinnamon leaf oil. There's no synthetic fragrance.

How do I use it?

Apply generously to clean, dry heels, elbows and knees and massage gently until absorbed. It works best at night. Cotton socks help keep it on your heels and off your sheets.

Can I use it on my lips, face or hands?

We made it for heels, elbows and knees, and that's how we've tested it. We don't recommend it for lips or face. It's fine on dry hands, but it's rich, so use a small amount.

Is it vegan?

No. It contains beeswax, which keeps it solid in the jar and in place on skin.

Can I use it if I'm diabetic or have very sensitive feet?

Please check with your doctor first.

How should I store it?

In a cool, dry place away from direct sunlight. On a very hot day it may soften in the jar. That's normal for a butter balm, and it firms up again once it cools.

Buying

Where can I buy it?

Our Kokum Butter Balm launches soon on Amazon US. Join the list and we'll email you the link on launch day.

How much will it cost?

$15 for a 1.76 oz / 50 g jar.

Do you ship outside the US?

Not for the first run. It's a small batch, and we'd rather get one country right first.

I ordered on Amazon. Who handles returns?

Orders, returns and refunds for Amazon purchases go through Amazon. For anything about the product itself, write to us.

About us

Where is it made?

In India, by a manufacturing partner we work with directly. Rahul, who lives in Mumbai, visits the facility.

Is it tested on animals?

No, and it won't be. Our manufacturer doesn't test on animals and neither do we.

Are you dermatologists or chemists?

No, and we say so openly. We're three friends learning skincare formulation as we go, working closely with our manufacturer and testing every sample on our own skin. Read our story.

I had a reaction. What should I do?

Stop using the product, and talk to a doctor if needed. Then please email getintouch@indusandivy.com with the lot number from the jar. We read and respond to every report.